Start a case review

Tell us about the warranty claim.

We focus on claims of $1,000 or more on consumer electronics, backed by credit card extended warranty, a purchased protection plan, or a manufacturer warranty. We coach you through filing — you're always the one who submits the claim.

Please share:

• What is the item, roughly what did it cost, and when did you buy it?
• What's wrong with it, and when did the problem start?
• What coverage do you think you have? (Credit card extended warranty, protection plan like SquareTrade or AppleCare, active manufacturer warranty — or you're not sure)
• Do you have proof of purchase, or can you find it in your email?
• Has a claim been filed already? If yes, what happened?

Tell us about the credit card benefit.

Premium credit cards carry benefits most people never claim — purchase protection, trip delay and cancellation reimbursement, extended warranty, cell phone protection, rental car coverage. We help you understand what applies, build the claim package, and coach you through filing.

Please share:

• What happened? (Item broken, trip delayed, purchase disputed, phone damaged, etc.)
• Which credit card did you pay with? (Chase Sapphire, Amex Platinum, Capital One Venture X, etc. — or "not sure")
• Roughly when did this happen, and roughly what dollar amount is at stake?
• What documentation do you have on hand? (Receipts, statements, travel itineraries, repair estimates)
• Have you contacted the card benefits administrator yet? If yes, what did they say?

Tell us about the medical logistics you need handled.

We handle the paperwork and phone calls around your care — prior authorization appeals, medical records consolidation, second opinion coordination, referral navigation, claims and EOB review. We do not give medical advice, make clinical decisions, or act as your medical advocate. Your doctors handle the care; we handle the logistics.

Please share:

• What kind of logistics do you need help with? (Denied prior authorization, records transfer, second opinion, surprise bill, appointment coordination, something else)
• What's the situation and how did it start?
• Who are the players? (Which insurer, which providers, what's been tried already)
• What outcome would make this feel handled for you?
• Is there a deadline or time-sensitive trigger we should know about?

Tell us about the audit you want done.

We review your recurring charges — streaming, software, phone and internet, memberships, insurance, whatever's quietly renewing — and help you cancel what you don't use and renegotiate what you do. You decide what goes; we do the research and prepare the scripts or cancellation paths.

Please share:

• Roughly how many recurring subscriptions or vendor relationships are in scope? (Personal, household, or both)
• Which categories matter most? (Streaming, software, telecom, insurance, memberships, professional services, etc.)
• Have you tried to audit before? What got in the way?
• What does a good outcome look like — mostly canceling, mostly negotiating, or both?
• Any specific charges already bothering you that you'd want tackled first?

Tell us what you're dealing with.

Not everything fits a category cleanly. Describe your situation in a couple of sentences and we'll reply within 48 hours to tell you whether it's something Niles Desk can help with.