Frequently asked questions

Four, plus a catch-all:

• Warranty or protection plan claims on items $1,000 or more — credit card extended warranty, purchased protection plans, manufacturer warranty.
• Credit card benefits — trip delay, purchase protection, cell phone protection, rental car coverage, and similar benefits on premium cards.
• Medical logistics — prior authorization appeals, records consolidation, second-opinion coordination, surprise-bill review. We handle the paperwork, not the care.
• Subscription and vendor audits — reviewing recurring charges, cancelling what you don't use, renegotiating what you do.
• If none of the above fits, pick "Something else" on the intake form and we'll tell you within 48 hours whether we can help.

Two honest reasons. First, you're the policyholder, cardholder, or patient — the person an administrator actually needs to hear from. Submissions from you directly carry more weight. Second, acting as a filing agent puts us in regulatory territory (insurance adjusting, unauthorized representation) that doesn't serve clients. Coaching produces better outcomes and a cleaner relationship.

Warranty claims on items $1,000+: a flat $149, billed only after your claim package is prepared and ready to file.

Credit card benefits, medical logistics, and subscription audits: quoted per case after we review your situation. Case review is free. We'll tell you the fee before any work starts, and you can walk away before payment.

Only after the work is prepared and ready for you to use. Not upfront, not at intake, not during preparation. You can decline to proceed at any point before payment without being charged.

We turn down cases we don't think we can help with — past filing windows, missing documentation, low recovery value, or situations better served by a lawyer or a different specialist. Saying no up front protects your time and ours.

The exact work depends on the service type. Generally:

• Analyze every coverage layer, benefit, or lever that might apply
• Identify the right administrator, insurer, provider, or vendor
• Draft the submission or script in language the counterparty expects
• Compile a document checklist and help you locate everything
• Prepare the package ready for you to submit
• Coach you through the submission call, portal, or cancellation flow — live if helpful
• Help you draft an appeal if the first attempt is denied

No. We are not a law firm and do not provide legal advice.

We're new and building our track record. As we accumulate data, we'll publish real outcome rates.

We only see what you share with us. We don't connect to your bank, email, or card accounts. Identifying case information is removed 90 days after payment. See the Privacy Policy for the full details.